Find™ understands intent beyond keywords and personalizes results in real time so shoppers find what they want faster, even on their first interaction.
Powered by GenAI and hybrid vector technology, Find™ understands natural language queries, interprets intent beyond keywords, and handles typos or vague inputs—delivering accurate, contextually relevant results while reducing zero-result searches.
Every click, view, and purchase reshapes the next set of results—delivering 1:1 relevance even for first-time or anonymous users.
Spotlight priority products, brands, or attributes—or suppress those less relevant—to align search results with campaigns, new arrivals, or high-margin items.
Enrich product results with videos, guides, and brand content to deliver a complete discovery journey that informs, inspires, and converts.
Ensure search results always reflect the latest pricing, availability, and product attributes. Millions of updates per day keep your catalog accurate and eliminate shopper frustration.
Give merchandisers the ability to test different search configurations and personalization settings, then refine and apply the best-performing setup to maximize performance.
Automate catalog enrichment by using LLMs and Visual AI to tag products with precise, descriptive attributes, improving product findability.
Accurately interprets brand, category, and attribute intent in search queries (e.g., Levi’s jeans, organic face cream, etc.) to deliver more precise and relevant results.
Uses aggregated shopper behavior—like popular searches, clicks, and purchases—to automatically fine-tune search relevance.
Allow shoppers to upload a photo or screenshot to instantly find similar products, without the need to type in complex descriptions.
Our research revealed that 50% of people can’t find what they’re looking for when they search. Personalized, self-learning search results significantly boost product discovery, making it a crucial strategy for digital revenue growth.
Find uses a metric known as Findability™ Score that considers click thru, pagination, and bounce rate to quantify the success of each search query. Since the goal is to help shoppers get to what they’re searching for as quickly as possible, Findability increases the shorter their journey is. This enables marketers to measure and optimize results to maximize conversions and revenues.
Find™ has real-time business controls to blend personalization, Wisdom of Crowds, and specific business objectives such as merchandising and margin management.
Our clients have experienced significant growth in KPIs from using Find:
Our catalog system has an advanced differencing engine that is able to detect what has changed and then send only those changes for updates. The feature is unique in the industry, enabling retailers to keep catalog data such as product inventory and pricing always updated regardless of the catalog size.
Most systems in the market support either large-scale or near real-time updates. B2B Find™, however, can support both.
Your site may aggregate long-standing independent merchants into a larger eCommerce site. In these cases, loyal shoppers of these merchants may be familiar with the merchant’s product nomenclature. Even though the eCommerce site may have common nomenclature, B2B Find™ allows merchants to support search and filter on merchant-specific nomenclature. This allows merchants to continue to serve their loyal shoppers.
Let’s face it—customers nowadays expect deeper and relevant communication, not cookie-cutter-styled messaging across every channel.
Deliver a best-in-class customer experience, increase online sales, and drive operational efficiency at scale
