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Content Type: Glossary

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Editorial Desk

Customer Journey Orchestration

GlossaryCustomer Journey Orchestration Prev Next Customer Journey Orchestration (CJO) is a strategic approach and technology-driven process that focuses on designing,...

November 8, 2021

Editorial Desk

Real-time Customer Profile

GlossaryReal-time Customer Profile Prev Next A real-time customer profile refers to an up-to-date and dynamically updated representation of an individual...

November 8, 2021

Editorial Desk

Omnichannel Personalization

GlossaryOmnichannel Personalization Prev Next Omnichannel personalization refers to the practice of delivering personalized experiences and interactions to customers across multiple...

November 8, 2021

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