Future Group switches on customer centric retailing with Algonomy
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Rakesh Biyani, joint Managing Director at Future Group, talks about why Future Group selected Manthan(now Algonomy) as their strategic Analytics partner.
For us, I can say that like that one was about how do you run your retail business across various aspects of it all the processes? And how do you have real time solutions, which can provide you most granular details on the fly. Next was about how do we you know, make a collaborative platform which allows people to collaborate together to get the decision making to happen faster. And the third aspect is about you know, going forward, how do we get customer centricity into the organization? And how does decision makings around revolving around convert the consumer is really wanting and create capabilities to be able to do customization down to store levels, or an individual level.
Manthan(now Algonomy) was actually the most retail ready product, because it’s really about retail alone. It’s not an it’s not an platform where you actually build retail models around it. It’s a platform where retail is an integral part. It’s only retail wrangling and so everything comes out of the box. And in the way it has been architecture. It’s fantastic. So it just made sense.
You may have been positively happy with whatever has happened till now. And I think we’ve achieved whatever we have we set for ourselves. And as we keep delivering on what we had set ourselves, we see that there are more and more opportunities to work together on. And I think we still got to do a lot more work on the GPS, we got to do third eye. If we want to use third eye to integrate extremely well with our ERP solution, which will then show the fact that, you know, all the decision makers in the organization are enabled to do things at a most micro level, and at a very rapid pace able to execute. So the journey continues.
Then anybody who is serious retail in the retail business in wants to be able to sell the customer, Manthan(now Algonomy) is a great product, Manthan(now Algonomy) will make you enable your business for retail, in the shortest possible time. Seen many products, Manthan(now Algonomy) is one which is absolutely customer centric.
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