Customer Summit 2021: Next Begins Now
Algonomy Customer Summit 2021 was a virtual event for members of the retail community, held on October 13-14, 2021.
With a pertinent theme of Next Begins Now, the event brought industry luminaries, thought leaders, and experts together to discuss the algorithmic future of retail.
Why Watch the Sessions?
- The Next in Strategy: Define your 2022 Vision by learning about the latest research, best practices, and road-tested tactics from the industry
- The Next in Technology: Learn how to create new competitive advantages with disruptive tech and practices like Visual AI, self-learning eCommerce search, and more
- The Next in Customer Experience: Learn about new and emerging customer trends and their implications for your business
Speakers
View Sessions
Company Name
- All
- Amazon Web Services
- Blue Tomato
- Cigars International
- Forrester
- Grocery Outlet
- KFC Canada
- Robinsons Retail
Keynote
Brendan Witcher
VP, Principal Analyst - Digital Business Strategy, Forrester
1Conditional Love: The Changing Laws of Customer Relevance for Retailers and Brands
Learn why insights, decisioning, and activation need to combine to create customer relevance that helps you stay on top of the minds of your digital customers.
Keynote
Stephen Yap
CIO, Robinsons Retail
2Going Digital Inside-out: The Building Blocks
Learn why building a culture of experimentation is key to accelerating digital transformation in the rapidly evolving retail space.
Insights
Andreas Augustin
Head of Digital Customer Experience, Blue Tomato
3Curating Moments of WOW with Personalization
Learn about Blue Tomato’s recipe for success with personalization and how they are continually improving digital customer experience with real-time engagement.
Insights
Harrison Lewis
SVP and CIO, Grocery Outlet
4Why Digital-first Grocers Are Poised to Win
Learn how to accelerate the customer value potential with real-time interactions, and how the intersection of technology and marketing is resulting in high-velocity growth.
Insights
Matt LaBarre
Manager, Digital Analytics & Business Intelligence, Cigars International
5Personalized Marketing and Selling Journeys
The art of marketing and selling a niche product like cigars is challenging enough. To do it on a grand scale digitally takes consistent and precise personalization.
Insights
Karan Malhotra
Data Analytics Manager, KFC Canada
6Data Agility to Manage Business Fluctuations
Learn how KFC integrated their customer data across channels and touchpoints to get a unified customer view and make insights-driven business decisions.
Insights
Bryan McMaster
Senior Director, Data Science & Analytics, Grocery Outlet
7Data Science at Work: Unique Supply Challenges and Their Algorithmic Solutions
Learn how data science, analytics, and AI-powered decisioning are helping solve a myriad of business challenges in the evolving grocery space.
Insights
Krithika Ganesamoorthi
Global Partner Tech Lead, Amazon Web Services
