Enabling Search-time Pricing and Availability

The Challenge

Inadequate integration between a seller’s online catalog, inventory database, and pricing system results in discrepancies between displayed and actual information. This inconsistency frustrates customers and undermines trust in the purchasing process.

The Approach

B2B Find^TM accommodates scenarios where pricing and product availability data might not be indexed in the catalog. When a shopper initiates a search on a B2B commerce platform, B2B Find^TM queries an external system and surfaces the most up-to-date information as part of the request, as though the information was already indexed.

Results

Seeing the most accurate information for critical parameters like price and inventory in real time ensures shopper satisfaction and reduces load on support teams.