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Algonomy Customer Excellence (ACE) Awards, held on October 13, 2021, recognized retailers and brands that are setting new benchmarks in the use of AI and algorithmic decisioning to deliver superior customer experiences and exceptional business results.
This year’s seven winners were picked from Algonomy’s client base of over 400 enterprise brands.
The evaluation criteria scored the participants across six key dimensions of success:
The most innovative use of customer data and insights to drive engagement and growth.
rue21, Consum, Visionworks
The most advanced use of personalization to
enable a more holistic customer experience.
Miinto, REI Co-op, Época Cosméticos, Verkkokauppa.com
“We’re elated to win the Pinnacle of Personalization Award from Algonomy. Our personalization team and partners have worked hard over the past few years to bring our digital-first vision to life: meeting customers where they are, responding to their digital behaviors in real time and connecting them with the outdoors in uniquely personal ways. This award validates our efforts and motivates our team to strive for continued excellence. Our partnership with Algonomy was key in delivering our personalization vision with the right technology.”
The best application of advanced analytics in merchandising and creating measurable customer impact
rue21, HP, Love’s, Majid Al Futtaim
The best use of supplier collaboration solutions
in creating tangible business impact.
Love’s, Prince Retail,
Keells, Apoteket
The most inspiring digital transformation success story in the quick service restaurants space.
McDonald’s India, KFC Canada,
Pizza Hut UK
Let’s face it—customers nowadays expect deeper and relevant communication, not cookie-cutter-styled messaging across every channel.
Deliver a best-in-class customer experience, increase online sales, and drive operational efficiency at scale
