Omnichannel Customer Marketing Platform

Become a top-of-the-mind brand that customers adore.

400+ Brands Have Elevated Customer Engagement with Our Omnichannel Marketing Solutions

Personalize Customer Engagement Anywhere, Every Time

The Right Audience

Customer Data and Audience Management

The Right Channel,  the Right Time

Omnichannel Campaign and Journey Orchestration

The Right Content 

 Active Content: Dynamic, Personalized Content

Deliver Omnichannel Personalization, at Scale, with Our Customer Marketing Platform

Unify Siloed Customer Data

Ingest, cleanse, and unify all your customer data—known and unknown, structured and unstructured, real-time and batch, and online and offline with our omnichannel marketing software.

Build Golden Customer Records that Evolve in Real Time

Resolve identities and build unified, 360-degree customer views to understand each customer’s behavior, preferences, journey, and more at any given moment.

Understand Each Customer at a Deeper Level

Leverage advanced analytics models—RFME, Propensity to Buy, CLTV, Churn, etc.—to generate deep insights into customers’ behaviors, affinities, and interactions with your business.

Build and Optimize Customer Segments Automatically

Let algorithms do the heavy lifting of building and optimizing customer segments, while accounting for your business, marketing, and brand goals.

Enable Real-Time Segment Streaming

Automate the sharing of segments across multiple systems in your MarTech stack with efficient omnichannel marketing solutions.

Keep Your Customers Engaged

Re-engage customers through real-time marketing segments based on customer events combined with inventory and price change triggers.

Enable Real-time Audience Activation

Leverage pre-built, automated segments to activate audiences for specific use cases such as churn and cart abandonment.

Ensure Consistent, Timely Engagement On Any Channel

Build and automate omnichannel marketing campaigns and journeys, ensuring a consistent and cohesive brand experience for customers as they move through different stages of the buying journey.

Know What Makes Your Campaigns Tick

Run testing and AI-led optimization to identify the ideal creative treatment, headline, copy, send time, and channel mix for maximizing response rates.

Optimize Your Campaigns for Specific ROI and Engagement Metrics

Measure and optimize your omnichannel marketing campaigns based on the KPIs that matter most to you—page views, repeat visits, adds-to-cart, conversions, etc.

Deliver Personalized, Contextually Relevant Engagement

Deliver personalized newsletters, customer retention campaigns, and abandonment triggers orchestrated across multiple channels.

Connect with Each Customer Like You Know Them

Achieve true “Audience of One” at scale. Transform your data—behavioral data, personalized recommendations, loyalty points, social proof messages, product reviews, etc.—into visually stunning content personalized for each customer.

Make Your Product Recommendations Truly Omnichannel

Boost customer re-engagement and order values by presenting AI-driven cross-sell recommendations and product bundles across email, app, and other channels.

Unify, Customize, and Test — Without IT Support

Use a no-code, marketer-friendly interface with customizable decisioning logic to bring relevant content together, customize the look and feel of the message, and preview the final output—all without having to depend on your IT team.

Make the Most of Every Marketing Opportunity

Ensure your campaigns are launched swiftly and no marketing opportunities are missed by minimizing the time and effort needed for content unification, design and development, and QA.

Improve the ROI of Your Existing MarTech Stack

Enjoy seamless integration with your email and mobile platforms to deliver contextually relevant customer engagement in the perfect moments—maximizing conversions and, therefore, the ROI from your existing MarTech stack.

Our Clients Love Us.
Here's What They Have to Say

19%

Increase in average basket value

Case Studies

Consum delivers Omnichannel Personalized Shopper Experiences

33%

YoY increase in customers using McDelivery Services

Case Studies

McDonald’s India Increases Omnichannel Customer Base

Increase in overall sales

Case Studies

A Large Pizza Franchise Hyper-personalizes Marketing Campaigns

Explore our marketing resources—best practices, case studies, blogs, and more—to stay ahead of the curve.

Blog

Composable CDP for Retail: Necessary, but Not Sufficient for Personalisation

Explore Composable CDP vs Traditional CDP, key differences, benefits, challenges, and use cases to choose the right customer data platform.

Guides

How Email Personalization Platforms Drive Dynamic Content for Omnichannel Marketing

In today’s jam-packed mail inboxes, the difference between an opened email and one that’s ignored often comes down to a single factor: personalization.

eBooks

The Active Content Playbook: Marketer’s Guide to HyperPersonalization

Fragmented data. Repetitive campaigns. Endless IT tickets. If you’re a marketer facing these challenges, you’re not alone. You’ll learn how to combine data, logic, and GenAI to create campaigns that build themselves, personalize at open-time, and scale instantly.

eBooks

5 Must-have Spells for Mastering Audience Engagement

As the impact of customer experience on customer loyalty and buying decisions continues to grow, retail CMOs have been actively exploring innovative technologies to enhance and tailor the customer journey.

Guides

The Marketer’s Guide to Customer Journey Orchestration

A deep dive into the nuances of connecting touchpoints and end-to-end journey orchestration to elevate customer experiences.

Blog

What Is a Real-time Customer Profile? Why Is It Important?

Real-time customer profiles are changing the way marketers engage with customers. Read on to learn how they can benefit your business.

The ROI of Omnichannel Campaign and Customer Journey Orchestration

33%

Customer Retention

26%

Incremental Sales from Targeted Campaigns

50%

Campaign Management Time

Omnichannel Customer Marketing Platform

400+ Brands Have Elevated Customer Engagement with Our Omnichannel Marketing Solutions

Personalize Customer Engagement Anywhere, Every Time

The Right Audience

The Right Channel, the Right Time

The Right Content

Deliver Omnichannel Personalization, at Scale, with Our Customer Marketing Platform

Unify Siloed Customer Data

Build Golden Customer Records that Evolve in Real Time

Understand Each Customer at a Deeper Level

Build and Optimize Customer Segments Automatically

Enable Real-Time Segment Streaming

Keep Your Customers Engaged

Enable Real-time Audience Activation

Ensure Consistent, Timely Engagement On Any Channel

Know What Makes Your Campaigns Tick

Optimize Your Campaigns for Specific ROI and Engagement Metrics

Deliver Personalized, Contextually Relevant Engagement

Connect with Each Customer Like You Know Them

Make Your Product Recommendations Truly Omnichannel

Unify, Customize, and Test — Without IT Support

Make the Most of Every Marketing Opportunity

Improve the ROI of Your Existing MarTech Stack

Our Clients Love Us. Here's What They Have to Say

Case Studies

Consum delivers Omnichannel Personalized Shopper Experiences

Case Studies

McDonald’s India Increases Omnichannel Customer Base

Case Studies

A Large Pizza Franchise Hyper-personalizes Marketing Campaigns

Need Some More Inspiration? Explore Our Resources.

Explore our marketing resources—best practices, case studies, blogs, and more—to stay ahead of the curve.

Blog

Composable CDP for Retail: Necessary, but Not Sufficient for Personalisation

Guides

How Email Personalization Platforms Drive Dynamic Content for Omnichannel Marketing

eBooks

The Active Content Playbook: Marketer’s Guide to HyperPersonalization

eBooks

5 Must-have Spells for Mastering Audience Engagement

Guides

The Marketer’s Guide to Customer Journey Orchestration

Blog

What Is a Real-time Customer Profile? Why Is It Important?

The ROI of Omnichannel Campaign and Customer Journey Orchestration

33%

26%

50%

Ready to unlock the power of campaign management & journey orchestration? Let’s talk.

Webinar

Why most social proof is hurting your conversions and how to fix it.

Product Relaunch

Commerce Unlocked #5

Smarter social proof, Rebuilt for conversion

Services

Resources

Guides

Dynamic Content Personalization: How Active Content Brings Dynamism into Your Campaigns

Case Study

Personalizing Beauty at Scale: How Matas Grew Attributable Sales by 36% with Personalized Recommendations

Company

Company

Services

Resources

Guides

Dynamic Content Personalization: How Active Content Brings Dynamism into Your Campaigns

Case Study

Personalizing Beauty at Scale: How Matas Grew Attributable Sales by 36% with Personalized Recommendations

Omar Ali

The Right Channel,  the Right Time

The Right Content 

Our Clients Love Us.
Here's What They Have to Say

5 Must-have Spells for Mastering Audience Engagement