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As Chief Customer Officer at Algonomy, Ravi Shankar is passionate about creating customer delight and successful business outcomes for over 400 clients worldwide. A seasoned executive champion and business leader with over 20 years of experience in driving sustainable revenue growth for SaaS business solutions, Ravi has an exceptional track record of delivering strong retention, high growth, and building a world-class customer success function. He has deep domain expertise in managing customer success for retail and consumer businesses, and delivering AI, Analytics, Big Data and Martech solutions that has nurtured several decade-long, multi-million dollar client relationships for Algonomy. His interests include his keen love for off-road biking, emerging practices for sustainable living and orchestrating community giving. He also serves as a champion for Algonomy’s CSR programs.
Let’s face it—customers nowadays expect deeper and relevant communication, not cookie-cutter-styled messaging across every channel.
Deliver a best-in-class customer experience, increase online sales, and drive operational efficiency at scale
