Event has ended
Algonomy, previously Manthan-RichRelevance presents the first of it’s kind virtual event dedicated exclusively to the QSR and hospitality industry to honor the spirit of resilience, agility and leadership the industry has shown in the face of a global pandemic.
Who should attend?
Titles: CMO, CIO, CFO, COO, CSO, CTO, Head of planning/strategy, VPs/Directors, Sr. Managers
Departments: Marketing, Operations, IT, Analytics
of Quick Serve Restaurants, Fast Casuals, Franchisees, Cafe chains and other hospitality businesses
Speakers
Shivashish Pandey
CEO, KFC Indonesia
Dorothy Creamer
Senior Research Analyst, IDC Research, Hospitality & Travel Digital Transformation Strategies
Mayank Singh
Head of Marketing and Technology, Domino’s Pizza Indonesia
Arvind RP
Director – Marketing & Communications, McDonald’s India
Shobhit Tandon
Chief Operating Officer, Alamar Foods (Domino’s)
Srikanth T
Head of E-commerce, CRM & Loyalty, Yum! Brands
Florian Tinnus
WW Head Partners – Travel & Hospitality, AWS
Atul Batra
Chief Technology Officer, Algonomy
Raj Badarinath
Chief Marketing Officer, Algonomy
Madhu Rao Attada
Vice President – Customer Success, Algonomy
Ravi Shankar
Chief Customer Officer, Algonomy
Sachin Dev
Director – Solutioning & PreSales, Algonomy
Why should you attend?
Hear from experts and thought leaders who are shaping the future of QSR industry on:
- What has changed and how QSRs have adopted technology to cope with the new normal?
- How Cloud and AI enable a personal experience for customers and operational excellence for business?
- What are the key investments every QSR business must make to build resilience?
The attendees will walk away with smart strategies and actionable tactics that are geography-specific with a global outlook.
Agenda
10 March 2021 // APAC Summit
IST 11:00
SGT 13:30
GST 09:30
Keynote
Shivashish Pandey
Atul Batra
Redo Digital for the new normal
- Redefining Digital for QSR, post-pandemic
- Algorithms for foresight 20/20
- Digital for online & offline customer connect
Analyst session
Dorothy Creamer
What Will CX Look Like in 2021 & Beyond for the QSR Industry?
- Shifts in customer sentiment & trends
- Driving differentiated CX on mobile
- Customer-centered digital investments
Panel discussion
Srikanth T
Arvind RP
Mayank Singh
Raj Badarinath
Brands at Ground Zero: Accelerate customer reconnect with digital
- How AI fastracks understanding of evolving customer tastes
- Digital-first strategies to aquire, grow and retain customers
- Personalization as a key differentiator
Insights
Madhu Rao Attada
Sachin Dev
Recipes for Mobile App Personalization Success
- Mobile app as the storefront
- Personalization use cases
- QSR success stories
Fireside Chat
Shobhit Tandon
Ravi Shankar
Foresight 20/20: AI for BI
- Decisioning intelligence to drive operational efficiency
- Innovative applications of data and analytics
- Domino’s “Fortress” strategy
Grand finale
Florian Tinnus
Raj Badarinath
QSR to the cloud: A recipe to transform the industry
- Why cloud adoption is key to futureproof the QSR industry
- What are the cloud innovations QSR brands can strategically leverage
- How to successfully engage in your cloud journey
