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John Lewis discusses why personalization is always a work-in-progress
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Related Videos

    UK’s top department store discusses their personalization wins, adaptations, and Vision 2021

    • Pivoting rapidly to stay relevant with changing consumer behavior
    • Role of stores and digital in the light of permanent changes
    • Replicating our differentiator (experience) online and impact so far
    • Personalization Agenda 2021

    People in this video

    Charlie Banfield

    Senior Digital Trade Merchandiser, John Lewis

    Rob Hitchman

    Digital Product Manager, John Lewis

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