Applicable Segment(s):
B2B Retail
Impacted Function(s):
Commerce
Solution Area:
Find™
Enabling Search-time Pricing and Availability
The Challenge
Inadequate integration between a seller’s online catalog, inventory database, and pricing system results in discrepancies between displayed and actual information. This inconsistency frustrates customers and undermines trust in the purchasing process.
The Approach
B2B FindTM accommodates scenarios where pricing and product availability data might not be indexed in the catalog. When a shopper initiates a search on a B2B commerce platform, B2B FindTM queries an external system and surfaces the most up-to-date information as part of the request, as though the information was already indexed.
Results
Seeing the most accurate information for critical parameters like price and inventory in real time ensures shopper satisfaction and reduces load on support teams.
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