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Algonomy, previously Manthan-RichRelevance presents the first of its kind virtual event dedicated exclusively to the QSR and hospitality industry to honor the spirit of resilience, agility, and leadership the industry has shown in the face of a global pandemic.

Who should attend?

Titles: CMO, CIO, CFO, COO, CSO, CTO, Head of planning/strategy, VPs/Directors, Sr. Managers

Departments: Marketing, Operations, IT, Analytics

of Quick Serve Restaurants, Fast Casuals, Franchisees, Cafe chains and other hospitality businesses

Speakers

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Nastaran Bisheban

CTO, KFC Canada

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Dorothy Creamer

Senior Research Analyst, IDC Research, Hospitality & Travel Digital Transformation Strategies

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Steven M. Elinson

Head,Worldwide BD, Restaurants, Catering, and Food Service, AWS

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Arvind RP

Director – Marketing & Communications, McDonald’s India

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Srikanth T

Head of E-commerce, CRM & Loyalty, Yum! Brands

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Mayank Singh

Head of Marketing and Technology, Domino’s Pizza Indonesia

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Raj Badarinath

Chief Marketing Officer, Algonomy

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Atul Batra

Chief Technology Officer, Algonomy

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Sachin Dev

Director – Solutioning & PreSales, Algonomy

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Amit Rohatgi

Vice President – Product Consulting, Algonomy

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Puneet Piplani

Principal Analytics Specialist, AWS

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Sudhir Gupta

Sr. Partner Solutions Architect Specialist, AWS

Why should you attend?

Hear from experts and thought leaders who are shaping the future of QSR industry on:

  • What has changed and how QSRs have adopted technology to cope with the new normal?
  • How Cloud and AI enable a personal experience for customers and operational excellence for business?
  • What are the key investments every QSR business must make to build resilience?

The attendees will walk away with smart strategies and actionable tactics that are geography-specific with a global outlook.

Agenda

17 March 2021 // Americas & Europe Summit

PST 07:00

EST 10:00

CET 15:00

7:00 - 7:30 PST

Keynote

Nastaran Bisheban
Nastaran Bisheban
CTO, KFC Canada
Raj Badarinath
Raj Badarinath
CMO, Algonomy
Redo Digital for the new normal
  • QSR transformation into digital businesses
  • Innovations & game-changers for QSRs
  • Technology investments for business resilience
7:30 - 8:00 PST

Analyst session

Dorothy Creamer
Dorothy Creamer
Senior Research Analyst, IDC
What Will CX Look Like in 2021 & Beyond for the QSR Industry?
  • Shifts in customer sentiment & trends
  • Driving differentiated CX on mobile
  • Customer-centered digital investments
8:00 - 8:30 PST

Fireside Chat

Steven M. Elinson
Steven M. Elinson
Head – Restaurants, Catering, & Food Service, AWS
Raj Badarinath
Raj Badarinath
CMO, Algonomy
Digital: Making QSRs Robust & Resilient
  • Tectonic shifts with AI & Cloud
  • Rapid digitization, risks & mitigation
  • Making real-time real with digital
8:30 - 9:00 PST

Panel discussion

Srikanth T
Srikanth T
Head of eComm, Yum! Brands
Arvind RP
Arvind RP
Director – Marketing, McDonald’s India
Mayank Singh
Mayank Singh
Head of Marketing & Technology, Dominos Indonesia
Raj Badarinath
Raj Badarinath
CMO, Algonomy
Brands at ground zero: Accelerate customer reconnect with digital
  • How AI fast tracks understanding of evolving customer tastes
  • Digital-first strategies to acquire, grow and retain customers
  • Personalization as a key differentiator
9:00 - 9:30 PST

Insights

Amit Rohatgi
Amit Rohatgi
VP – Product Consulting, Algonomy
Sachin Dev
Sachin Dev
Director – Solutioning & PreSales, Algonomy
Recipes for Mobile App Personalization Success
  • Mobile app as the storefront
  • Personalization use cases
  • QSR success stories
9:30 - 9:55 PST

Insights: AWS session

Puneet Piplani
Puneet Piplani
Principal Analytics Specialist, AWS
Sudhir Gupta
Sudhir Gupta
Sr. Partner Solutions Architect Specialist, AWS
Transform Quick Service Restaurants(QSRs) with analytics on AWS
  • Current QSR trends and industry shifts
  • Enhance customer experience and increase operational efficiency through better insights
  • How AWS Lakehouse architecture can empower the transformation